Terms of Service

Last Updated: Sep 18, 2026

LedgerDo LLC, an Iowa limited liability company

Effective Date: September 18, 2026

These Terms of Service (“Terms”) govern access to and use of the LedgerDo platform and services provided by LedgerDo LLC, an Iowa limited liability company (“LedgerDo,” “we,” “our,” or “us”).

By creating an account or using the Service, you agree to these Terms, our Privacy Policy, and our Data Processing Addendum (“DPA”), which is incorporated into these Terms.

1. Description of Service

LedgerDo provides a cloud-based business management platform designed for automotive repair, construction, landscaping, and similar service businesses (the “Service”), including:

  • Customer, vehicle, property, and job-site records
  • Digital inspections, including through MyDVI, our vehicle inspection product
  • Estimates, work orders, and invoicing
  • Scheduling and online booking
  • Internal messaging and service-related SMS/MMS and email messaging with your customers
  • Payments and accounting integrations
  • Parts, labor time, VIN, and recall lookups
  • Optional AI-assisted features
  • The LedgerDo mobile app for technicians
  • Reporting tools and related features

LedgerDo and MyDVI are both operated by LedgerDo LLC. Where you link a MyDVI account to your LedgerDo account, these Terms apply to both, and customer, vehicle, and work order records are synchronized between them.

LedgerDo does not provide accounting, tax, legal, or financial advisory services.

2. Eligibility

You must be at least 18 years old and have authority to bind your business to these Terms. “You” means the business that holds the account; the account owner accepts these Terms on the business’s behalf.

You are responsible for all activity under your account, including activity by the staff users you invite.

3. Account Responsibilities

You agree to:

  • Provide accurate information and keep it current
  • Maintain confidentiality of login credentials
  • Restrict access to authorized users only, and remove users who leave your business
  • Ensure data entered into the platform complies with applicable laws

You are responsible for all data uploaded into your account.

4. Customer Data

You retain ownership of all data you and your customers enter into the platform (“Customer Data”). We do not claim ownership of your business or customer data.

You grant LedgerDo a non-exclusive, worldwide, royalty-free license to host, store, copy, transmit, display, and otherwise process Customer Data solely as necessary to provide, secure, support, and improve the Service, and to share it with the subprocessors listed in the DPA for those purposes. This license ends when Customer Data is deleted under Section 15, except for data we are required to retain.

LedgerDo acts solely as a service provider and processes Customer Data in accordance with the DPA. We do not sell Customer Data and do not use it for advertising.

Your customers. You are the controller of your customers’ personal data. You are responsible for having a lawful basis to collect it, for providing your customers with any privacy notice required by law (including that LedgerDo processes their data on your behalf), and for honoring their requests to access, correct, or delete their data. When a customer approves an estimate, work order, or inspection through a link you send, we record the time, the decision, the name and email they provide, and the IP address and browser used, so that you have a record of the approval.

5. Payments, Billing, and Renewal

LedgerDo uses Stripe, Inc. as its third-party payment processor.

  • Payment card information is processed directly by Stripe. LedgerDo does not store full payment card numbers.
  • Subscription fees are billed in advance according to your selected plan and billing period (monthly or annual).
  • Automatic renewal. Your subscription renews automatically at the end of each billing period, and the payment method on file is charged the then-current fee for your plan, until you cancel.
  • Cancellation. You may cancel at any time from Settings → Account or through the billing portal linked there. Cancellation takes effect at the end of the current billing period, and you keep access until then.
  • Price changes. We will give you at least 30 days’ notice by email before a price change takes effect on your plan. Promotional or founding pricing is honored for the period stated when you subscribed.
  • Trials. If a plan includes a free trial, you will not be charged until the trial ends unless you choose a paid plan sooner. Trials that end without a paid plan are treated as inactive accounts under Section 15.
  • Fees are non-refundable unless required by law or expressly stated in these Terms.
  • You are responsible for any sales, use, or similar taxes that apply to your subscription, other than taxes on our income.

Failure to pay may result in suspension of the Service after notice. During suspension your data is retained, and access is restored when the balance is paid. Accounts that remain suspended are treated as inactive accounts under Section 15.

6. No Financial or Legal Advice

LedgerDo provides software tools only.

LedgerDo does not:

  • Provide accounting advice
  • Provide tax advice
  • Guarantee regulatory compliance
  • Guarantee accuracy of financial calculations

You are solely responsible for ensuring compliance with tax laws and accounting requirements.

7. Acceptable Use

You may not:

  • Use the platform for unlawful purposes
  • Attempt to access other tenants’ data
  • Reverse engineer the software
  • Upload malicious code
  • Interfere with system security, or probe or test it without our written permission (see our Security page for responsible disclosure)
  • Resell or provide the Service to third parties, other than using it to serve your own customers
  • Use the Service to build a competing product

We reserve the right to suspend accounts that violate these Terms.

8. Availability of Service

LedgerDo strives to maintain reliable service but does not guarantee uninterrupted or error-free operation.

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We may:

  • Modify features
  • Perform maintenance
  • Suspend service temporarily

We will try to give advance notice of planned maintenance and of the removal of any material feature.

9. SMS/MMS and Customer Communications

LedgerDo may provide SMS, MMS, and text messaging features through third-party communications providers such as Twilio. These features are intended for transactional and customer-care communications, including appointment reminders, work order updates, estimate review or approval links, invoice and payment reminders, service status updates, customer replies, and support messages.

Businesses using LedgerDo are responsible for obtaining and maintaining appropriate customer consent before sending text messages and for keeping accurate consent records. Message frequency varies based on customer activity and business use. Message and data rates may apply.

Recipients may reply STOP to opt out or HELP for help. Opting out of text messages may prevent some SMS notifications, but it does not cancel an underlying service relationship, appointment, invoice, payment obligation, contract, or other responsibility.

Messaging features may not be used for spam, deceptive messages, purchased lists, unsolicited marketing, prohibited content, or other uses that violate applicable requirements, carrier rules, or provider policies. LedgerDo may suspend or limit messaging access because of suspected abuse, compliance concerns, high complaint rates, prohibited content, or carrier/provider filtering requirements.

Additional information is available on our SMS Consent and Messaging page and in our Privacy Policy.

10. AI Features

Some features, such as AI labor estimates, use artificial intelligence. AI output is a suggestion for your staff to review. It may be inaccurate or incomplete, and it is never sent to your customers automatically. You are responsible for reviewing AI output before relying on it or including it in an estimate, invoice, or message.

AI features for shop data run on an AI provider account that you connect and pay for (for example Anthropic, an OpenAI-compatible service, or Ollama). When you connect a provider, you are responsible for complying with that provider’s terms, for the usage charges it bills you, and for keeping your API key secure. LedgerDo stores your key encrypted and uses it only to make the requests you initiate. The in-app help assistant runs on a LedgerDo-owned account and receives only the question typed and excerpts from our help articles, as described in the Privacy Policy.

11. Third-Party Services and Integrations

LedgerDo uses third-party services to operate the platform, including Twilio for communications; Stripe and Square for payments; QuickBooks for accounting; Google for calendar sync; PartsTech, MOTOR, and NHTSA for parts, labor, VIN, and recall data; Cloudflare for network security, delivery, and file storage; Expo for mobile push notifications; hosting, email, and backup providers; and other operational vendors. A current list is published on our Subprocessors page.

Integrations you choose to connect (such as Google Calendar, Square, QuickBooks, an AI provider, or your own email provider) are governed by your own agreement with that provider. You authorize LedgerDo to exchange data with the provider as needed to operate the integration, and you may disconnect it at any time from your settings.

Third-party services may have separate terms, policies, availability limits, and technical requirements. LedgerDo does not control carrier or provider filtering, delivery timing, or third-party service availability.

12. Intellectual Property

All software, design, branding, and platform features are the exclusive property of LedgerDo LLC.

You may not copy, resell, distribute, or create derivative works without written permission.

If you send us suggestions or feedback about the Service, we may use them without obligation to you.

13. Limitation of Liability

To the fullest extent permitted by law:

LedgerDo shall not be liable for:

  • Lost profits
  • Lost business
  • Lost data
  • Indirect, incidental, special, punitive, or consequential damages

LedgerDo’s total liability arising out of or related to the Service or these Terms shall not exceed the amount paid by you to LedgerDo in the twelve (12) months preceding the claim.

These limitations do not apply to a party’s gross negligence or willful misconduct, or to your payment obligations or indemnification obligations, and do not limit any liability that cannot be limited under applicable law.

14. Indemnification

You agree to indemnify and hold harmless LedgerDo LLC from any third-party claims arising out of:

  • Your misuse of the Service
  • Your violation of these Terms
  • Your violation of applicable laws, including consumer-messaging and data protection laws
  • Data entered into the platform by you or your customers

15. Termination and Inactive Accounts

You may cancel your subscription at any time as described in Section 5, and may close your account from Settings → Account.

LedgerDo may suspend or terminate accounts that violate these Terms. Where practical we will notify you and give you a chance to fix the problem first.

Upon closure or termination:

  • You may export your records as a JSON file from Settings → Account before closing the account, or by contacting support within 30 days after termination. Photos and attachments can be downloaded from each record, or in bulk on request to support before closure.
  • Your records and uploaded files are deleted or anonymized within 90 days, except for the billing records and messaging consent records described in the Privacy Policy and DPA, which we must keep longer.

Inactive accounts. If an account has no active or past-due subscription and shows no sign-in or other activity for 90 days, we may email the account owner a warning. If the account is still inactive 30 days after that warning, we may delete or anonymize its data as described above. Signing in during that period keeps the account open.

16. Governing Law and Disputes

These Terms are governed by the laws of the State of Iowa, without regard to conflict of law principles.

Before filing a claim, each party agrees to contact the other and attempt in good faith to resolve the dispute informally for at least 30 days. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Polk County, Iowa, and each party consents to the personal jurisdiction of those courts. Either party may seek injunctive relief in any court of competent jurisdiction to protect its intellectual property or confidential information.

17. Changes to Terms

LedgerDo may update these Terms from time to time. The effective date at the top of this page shows when they last changed. Material changes will be posted on our website and announced to account holders by email or in-product notice at least 30 days before they take effect. Continued use of the Service after that date constitutes acceptance of the updated Terms.

18. Contact Information

LedgerDo LLC
6701 CORPORATE DR
STE N
JOHNSTON, IA, 50131, USA
Email: [email protected]